If you think that the freshly roasted coffee you buy from us is not as it should be or not as described, we’ll try to sort it out as quickly as we can. We’re in this business for the long haul and we want to keep our customers coming back. Please email [email protected] explaining the situation. We will get back to you as quickly as possible.
If there is a problem and it’s our fault, we’ll do everything we can to sort the problem out or give you a refund. If we can’t resolve the problem we may ask you to return the beans to us so that we can see if anything went wrong at our end and stop it happening again.
If you have used less than 100g of the coffee we sent you, and you’re not happy with it for any reason at all, you can send it back to us within 7 days for a refund of the purchase price. Unfortunately, we cannot refund shipping costs. Please package it securely and include a note saying why you weren’t happy. We’ll get back to you as quickly as possible, although sometimes it isn’t always possible to respond to emails immediately, especially at weekends.